Terms & Conditions

Payment terms for 1 day trips

A booking will be confirmed only on acceptance of all the rules and the contents of this disclaimer by the purchaser.

Payment
Standard bookings (1-9 people): Payment is made at our premises, via card or cash, on the day of the trip and no pre-payment or deposit is required to secure the booking.
Payment will be taken from the card if the client cancels the booking within the time frame specified in the cancellation policy.

Pre-payment is required to secure Charter trips and group bookings of 10 or more people. The full fee will be retained if the client cancels the booking within the time frame specified in the cancellation policy.

In the event that the operator cancels the trip due to unfavourable weather conditions or unforeseen complications prohibiting the vessel from going to sea, clients will be given the opportunity to reschedule their bookings to an alternative date. Should clients not have an alternative date available, standard bookings will be cancelled at no charge and a full refund will be given for group bookings (10+ people) and charter trips.

Cancellation policy – standard trips (1 – 9 people)
The following fees are applicable for cancellations made within:

  • 72-48 hours before the trip date – 25% of the fee
  • 48-24 hours before the trip date – 50% of the fee
  • Less than 24 hours before the trip date or “no show” – 100% of the fee.

Cancellation policy – Charter trips and group bookings (10+ pax)
The following fees are applicable for cancellations made within:

  • 1 week before the trip date – 100% of the fee

Should you wish to reschedule a trip, please do so before 12:00pm (noon) on the day prior to your dive. Requests received later than 12:00pm will be treated as a late cancellation and the cancelation policy will apply before a new booking can be made for a future dive date.

Payment terms for adventure & package tours

A 50% deposit will be debited from your credit card once the quotation and itinerary has been finalised and approved via e-mail. The balance will be payable/charged four weeks prior to your tour start date.

Cancellation Policy:
The following fees are applicable for cancellations made within:

  • 2 to 4 weeks prior to the tour start date: 50% of the total
  • 1 to 2 weeks prior to the tour start date: 100% of the total

I accept the above cancellation and rescheduling policy and agree to my credit card being debited accordingly, provided that my credit card will not be debited before cancellation or “no show”, whichever is applicable.

Legal implications

I understand and accept that Sharkcagediving.co.za acts herein merely as a facilitator and that it accepts no responsibility and incurs no liability whatsoever for the activities, actions or omissions of the operator of the events booked for through this website. I agree that I shall have no claim of any nature whatsoever against Sharkcagediving.co.za for any loss, inconvenience, damage, injury or the like suffered as a result of this booking or the event booked for.

Participation of minors

Participation by the under-18 age group can be done only under the authority of a legal guardian. Sharkcagediving.co.za has the right to refuse participation and/or cancel any ticket should this not be complied with.

Shark sightings

Sightings of wild animals can never be guaranteed and in the unfortunate event that no sharks were sighted during your trip, we do not offer refunds but we will provide you with a non-transferable voucher (valid for two years) allowing you to join us for another trip free of charge on a date of your choice (dependent on availability).

Declaration by purchaser

I, the client booking the trip hereby declare that I have read and accept unconditionally the rules and contents of this disclaimer and are aware that participation is at my/our own risk.